Frequently asked questions

Is the wash safe for my car?

Our wash incorporates a state-of-the-art cleaning system included with the brand new NEOGLIDE technology. NEOGLIDE is a gentle, scratch free material that will not cause damage to your vehicle.

I have a unique vehicle, will it be able to go through your wash?

Most cars can fit into our tunnel. The following cars WILL NOT fit: 1. Ford Raptor trucks, or similar wide-shaped body styles. 2. Duallys 3. Low riders and vehicles with major lift kits. 4. Vehicles with excessive damage. 5. Vehicles with a cracked windshield.

Do you provide detail and full-service?

Our wash is designed as an express wash which is included with a self service vacuum and detail station. Due to insurance purposes and licensing purposes, and for the safety of our guests and our staff members, the Castaway team is not permitted to enter into your vehicle. We can provide reccomendations for local, full-service detail companies if interested. We appreciate your patience and understanding.

I think your car wash caused damage to my vehicle.

If you feel as though there is damage to your vehicle that was not previously there before your visit, please come to our site and speak with the manager on site. During this process, we can look into our cameras to see if the damage was there previously, or to see what may of caused it. Please note, we are not responsible for the following: Broken antennas, lost magnets or decals, sharkfins, bug shields, loose chrome, wipers, glued on spoilers, non-factory items, and cars 10-years or older. If you believe the damage was done during your visit, please bring the following information to us: - Your cars make, model and year (if not present) - The time and day you visited our wash

Are you currently hiring?

We always accept applications. Please visit our site for more details or bring an application to us in person.

How do memberships work?

Membership Packages: We offer three membership packages. Each membership offers a unique washing experience and chemistry application to further detail your car. (note, when purchasing a membership, please have your license plate number and vehicle make, model and year ready) License Plate Recognition: Our License Plate Recognition makes washing a breeze! By pulling up the gate, our LPR system has already recognized your membership and will open automatically! No sticker on your windshield is necessary! Payments: You pay month-to-month and your payment will automatically renew every 30 days. Credit or debit card is necessary to sign up. You may purchase these at the pay station kiosk, on our website, or by coming into our lobby and purchasing them in person. Gifting a membership: This is possible so long as you have the information ready! Family Packages: We do not have a family plan for memberships at this time. Your membership is unique to you and cannot be transferred vehicle-to-vehicle.

What amenities do you offer?

Our wash has the following ammenities free of use: • 12ft wide vaccums stations. • Complimentary towels and windex to use during your visit. • Free mat washing station. • Handicapped accessible restroom. • Hassle free memberships with license plate recognition. • Gift cards for purchase.

Why should I was my vehicle at your car wash?

At Castaway Car Wash, customer service is our priority. We want our guests to feel welcome, safe, and happy while washing their car. Our proccess has made it easy for you to come and go quickly as to allow you to spend more time doing the things you love. With our complimentary towels and windex, free vacuums, and top of the line mat washing station you can easily finish your car without having to rummage for loose change while at our site. Best of all, our staff is always on site with a friendly smile!

I am being charged by you guys. Why?

It sounds like you are in the wash club. When at the pay station, you have two options. Single Wash or Unlimited Wash Club. If you are being billed each month, then most likely you've signed up for a membership which is set to bill automatically each month on your anniversary date until you cancel. No worries though! If you did not mean to do this or did not read the Terms of Service when signing up, we've got your back. Swing by our facility or give us a call and we will help straighten this out for you ASAP.

How do I cancel my membership?

Wanting to cancel your monthly membership? Simply click the Manage My Membership on the top of our website, use your credentials to create a quick account, and cancel from there. If you have troubles using that service, simply call us during business hours or send us an email or facebook message and we will get it taken care of immediately.